A recent note
receieved from Ship-Pac in Kalamazoo, Michigan.
As part of
our ISO 9001 quality system and in our effort to strive for continuous
improvement with our vendors, Ship-Pac has developed a system in
which the service levels of our vendors is tracked and monitored.
This system was implemented in February of this year.
provide you with a quarterly statement regarding your service level.
The statement for the second quarter of our fiscal year 2000-2001
is enclosed. The service level percentage represents the number
of items that are received complete and on time divided by the total
number of items that were purchased. Items that are not complete
and on time are categorized as backorders, promised ship date, and
item that are rejected due to quality issues.
Our goal is
to have all of our vendors achieve a minimum service level of 95%.
Your status as an approved vendor may be subject to review if your
service level percentage is consistently below 95%. We value our
relationship with your company and will make every effort to work
with you to continuously improve the quality of your service to
If you have
open Corrective Action Requests, you will also receive a quarterly
statement listing those requests. Please feel free to contact me
with any questions you may have regarding your vendor service level
statement, CAR statement or our system in general.