Meet Samantha Sonnee: Bringing a Joyous Approach to Customer Service

February 28, 2022

If you ordered any custom VpCI® corrosion inhibitor products from Cortec® in the last year, chances are that Samantha Sonnee was there to help. Samantha joined Cortec® in May of 2021 as Lead Customer Advocate, bringing with her a broad range of customer service experiences in the retail, construction, and restaurant industries. “My efforts to bring a joyous approach to a good, new, or difficult situation help
me in customer-focused roles,” Samantha said. “I work to bridge gaps between groups of people who normally don’t interact to gain perspective and improve customer relations.”

Samantha thrives on being able to work with multiple departments and employ mathematics and critical thinking in her role. Since her specific focus is custom quoting and outsourcing, Samantha spends much of her day preparing quotes and communicating with shipping, sales, and production to meet customer needs and deadlines as much as possible. She aims to provide dependable service and make communication easy for customers. “I try to make sure that when someone comes to me, they know they are receiving attentive and reliable guidance or assistance,”
Samantha said.

Custom ordering can be complex, but with Samantha behind the wheel, you can look forward to having a cheerful navigator help guide the process. Contact her today with your custom order questions.

Email: ssonnee@cortecvci.com
Phone: (651) 429-1100, Ext. 1162

Keywords: Cortec, customer service, customer deadlines, Cortec custom orders, customer focus, Cortec custom quoting, VpCI, corrosion inhibitor, Cortec shipping, customer communication

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